isb19 Privacy Policy

1Who We Are

isb19 operates the online gaming platform available at isb19.win and through the isb19 mobile app. For the purposes of this Privacy Policy, "isb19", "we", "us" and "our" all refer to the platform operator responsible for the data described in this document.

This Privacy Policy applies to all users of the isb19 platform, including visitors who browse without registering and registered players who hold active accounts. It covers data collected through the website, the Android app, the iOS app and any communication you have with our customer support team.

By registering an account or using the isb19 platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, the contact details in Section 12 are the right place to start.

2Data We Collect

isb19 collects personal data in the following categories:

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data beyond what is strictly needed for identity verification where required. All identity documents submitted for verification are processed securely and are not retained beyond their verification purpose.

3How We Use Your Data

isb19 uses the data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, process your login and keep your account details accurate and up to date.
• Payment processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain a record of your transaction history.
• Platform delivery: To provide access to casino games, live dealer tables, sports betting markets including PSL and T20 cricket, and all other features of the isb19 platform.
• Security and fraud prevention: To detect unusual account activity, prevent unauthorised access, identify and investigate suspected fraud, and protect the integrity of the platform.
• Customer support: To respond to your queries, resolve disputes, process responsible gaming requests and maintain a record of communications for quality and accountability purposes.
• Bonus and promotion management: To track bonus eligibility, monitor wagering progress and ensure promotions are claimed fairly in line with the applicable terms.
• Responsible gaming: To enforce deposit limits, self-exclusion periods and session reminders that you set, and to identify patterns that may indicate problem gaming behaviour so that appropriate support can be offered.
• Platform improvement: To analyse how the platform is used, identify technical issues, optimise game loading performance and improve the overall player experience.
• Legal and compliance obligations: To retain records as required for security and audit purposes, and to respond to legitimate requests from law enforcement or regulatory authorities.

4Payment Data

When you make a PKR deposit or request a withdrawal on isb19, your payment details pass through encrypted, tokenised payment gateways. isb19 does not store full JazzCash wallet numbers, Easypaisa account credentials, full bank account numbers or card numbers on its own servers.

What isb19 does retain is a transaction reference, the payment method type, the PKR amount, the date and time, and the outcome of the transaction. This record is necessary to maintain your transaction history, resolve payment disputes and meet our internal audit requirements.

All payment data is stored in encrypted form. Access to payment records within isb19 is restricted to authorised team members with a specific operational need — for example, the withdrawals processing team or the fraud investigation team.

Third-party payment processors who handle your PKR transactions — such as the gateway services behind JazzCash and Easypaisa integrations — operate under their own privacy policies and security standards. isb19 selects payment partners who maintain industry-standard security practices.

5Data Sharing

isb19 does not sell, rent or trade your personal data to third parties for marketing or advertising purposes. Data is shared only in the following circumstances, and only to the extent necessary for each purpose:

• Payment processors: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer integrations.
• Game providers: Game studios and live dealer providers receive a player session token to load games correctly. They do not receive your full name, contact details or payment information.
• Technical infrastructure partners: Cloud hosting, CDN and platform security services that support the operation of isb19.win and the mobile app.
• Customer support tools: The live chat and ticketing system used by our support team processes communication data to manage and respond to your queries.
• Analytics services: Anonymised or aggregated usage data may be shared with analytics providers to understand platform performance. This data cannot be used to identify individual players.
• Law enforcement and legal obligations: Where required by applicable law or in response to a valid request from a law enforcement authority, isb19 may disclose account or transaction data. We will only do so to the extent legally required and will not volunteer information beyond what is requested.

All third-party partners who process personal data on behalf of isb19 are required by contract to handle that data securely, use it only for the purpose for which it was shared, and not retain it beyond what is necessary.

6Cookies & Tracking

isb19 uses cookies and similar technologies on the website and in the mobile app. A cookie is a small text file stored on your device that helps the platform recognise you between visits and function correctly.

The types of cookies isb19 uses are:

• Essential cookies: Required for the platform to function. These handle session management, keep you logged in during your visit and maintain your security token. Disabling these will prevent the platform from working correctly.
• Functional cookies: Remember your preferences such as your chosen language, notification settings and responsible gaming limits so you do not have to reset them on every visit.
• Performance cookies: Collect anonymised data about how the platform is used — which pages load slowly, where errors occur, how navigation flows. This data helps us improve the platform. It is aggregated and does not identify individual players.

isb19 does not use advertising cookies, third-party tracking pixels or social media widgets that report your browsing behaviour to external advertising networks.

You can manage cookie settings through your browser. Note that blocking essential cookies will prevent you from logging in or using key platform features. If you use the isb19 app, the app uses equivalent local storage mechanisms rather than browser cookies, governed by the same principles.

7Data Retention

isb19 retains your personal data for as long as your account is active and for a reasonable period after account closure, to meet our security, audit and legal obligations. The general retention periods we apply are:

• Account and registration data: Retained for the duration of account activity and for a minimum period after closure for audit and security purposes.
• Transaction records: PKR deposit and withdrawal records are retained for a defined period to support dispute resolution and internal audit trails.
• Customer support communications: Chat transcripts and email records are retained for a period sufficient to handle follow-up queries and any disputes that may arise.
• Identity verification documents: Retained only for the duration required to complete verification. Documents are deleted once verification is confirmed, unless retention is required by a specific security or legal obligation.
• Technical and session logs: Device, IP and session data is retained for a shorter rolling period for fraud detection and security monitoring purposes.

When data is no longer required under these retention periods, it is securely deleted or anonymised so that it can no longer be linked to an individual player. You may request deletion of your data earlier by contacting support — see Section 12 for details.

8Data Security

isb19 takes the security of your personal data seriously. The platform uses a layered approach to security that includes both technical and operational measures:

• SSL/TLS encryption: All data transmitted between your device and isb19 servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted storage: Sensitive data including passwords (stored as hashed values, never in plain text) and payment references are encrypted at rest.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff access is logged, monitored and reviewed.
• Two-factor authentication: isb19 supports additional login verification options to protect your account from unauthorised access.
• Fraud monitoring: Automated systems monitor account activity around the clock for signs of unusual behaviour, supplemented by manual review of flagged cases.
• Regular security reviews: The platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

While isb19 implements strong security measures, no platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password for your isb19 account and do not share it with anyone.

9Your Rights

As a user of the isb19 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details in Section 12.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we are acting on instructions from the genuine account holder.

10Children's Privacy

isb19 is strictly an adult platform. You must be 18 years of age or older to register an account or use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by or is being used by a person under 18, the account will be immediately suspended, any balance will be forfeited and the personal data associated with that account will be deleted in accordance with our data retention policy, except where retention is required for security or legal reasons.

If you believe a minor has registered on isb19, please contact our support team immediately so the matter can be investigated and resolved promptly.

11Policy Updates

isb19 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When we make a material change, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how your data is used, we will notify active players via in-platform notification or email where we have a valid contact address on file. Your continued use of the platform after a policy update constitutes acceptance of the revised policy.

We recommend checking this page periodically — particularly if you plan to make a new deposit or update your account details — to make sure you are comfortable with how your information is handled.

12Contact & Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the isb19 support team. We are available 24 hours a day, 7 days a week via live chat inside the platform or the mobile app — this is the fastest way to reach us.

You can also contact us by email. Our support address is shown in the footer of this page. When submitting a data rights request by email, please include your registered username and a brief description of your request so we can handle it efficiently.

We take all privacy concerns seriously. Data rights requests and privacy complaints are handled by a dedicated team and are treated as a priority. If your concern relates to responsible gaming rather than data privacy, visit the Responsible Gaming page for the right tools and contact options.